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Effective date: July 11, 2023




WeightWise Specialists ("we", "us", "our") operates an online health platform focused on weight management, available via the WeightWise Specialists website (Website) and mobile application (App). We facilitate:


- Development and dissemination of comprehensive information on various aspects of weight loss health and weight management;

- Confidential consultations between our users and Registered Australian health practitioners ("Partner Practitioners") as well as other registered Australian health providers offering weight treatment and weight management services such as pathology providers and pharmacists ("Partner Providers", collectively known as "Partners").


We function as a virtual medical hub connecting you with Partner Practitioners specializing in weight health and weight management. Our platform eliminates the need to take time off work to sit in waiting rooms or queue at pharmacies. Instead, you can directly connect with Partners who can provide customised advice and services relevant to your concerns, falling within their field of expertise or training.


It is crucial to understand that our platform's content and any communications with WeightWise Specialists' representatives (excluding Partner Practitioners and Partner Providers) do not constitute medical advice. For accurate medical advice, please consult a Partner Practitioner, Partner Provider or your regular doctor to ensure any prescribed treatment or medication is appropriate and safe for you. WeightWise Specialists serves as a virtual medical platform linking customers with registered health providers and support staff, rather than providing health services directly.




In order to place orders through the Website, attend consultations with Partner Practitioners or Partner Providers, or access our App, you must register and become a customer. Each customer is limited to creating a single registered account (Account).


Registered account holders must:


- Be at least 18 years old;

- Reside in Australia;

- Be capable of entering into a legally binding agreement with WeightWise Specialists; and

- Agree to these Terms and Conditions.


As an account holder, you are required to create and maintain a secure Account password. Should you suspect any unauthorised access to your Account, immediately notify WeightWise Specialists and change your password to ensure the security of your personal information.


Upon registering for an Account, you will be required to provide personal information about yourself, including your name, age, date of birth, gender, contact details, and sensitive health information. We will handle this information in accordance with our Privacy Policy. You bear the responsibility to ensure this information remains up-to-date and accurate.


You agree to provide accurate and complete information to WeightWise Specialists and the Partners, without omitting any details that a reasonable person would consider relevant to the services you seek through the Platforms.


It is your responsibility to inform your regular doctor of any medications or treatments prescribed by our Partner Practitioners. If you prefer our Partner Practitioners or Partner Providers to forward information to your regular doctor on your behalf (e.g., information about prescribed medications or treatments), please inform your Partner Practitioner and provide your written consent for us to do so.




Should you wish to deactivate your Account at any time, please send your request via email to


To unsubscribe from WeightWise Specialists' information alerts, click the 'unsubscribe' button found at the bottom of our emails.




WeightWise Specialists is not responsible for, nor does it offer any warranties, express or implied, in relation to the content of any consultation between you and a Partner. Both you and your Partner Practitioner or Partner Provider are responsible for the conduct of each consultation and all associated information or communications.


Partners will uphold the same professional standards as they would during in-person consultations and may request follow-up consultations either in person or via phone if deemed clinically necessary. It is the responsibility of Partners to document each consultation and maintain your records as per the legal requirements. WeightWise Specialists may occasionally hold copies of your consultation notes, ensuring their security in accordance with our Privacy Policy.


WeightWise Specialists does not guarantee the suitability of a consultation with a Partner for your specific needs. 




All materials on the Website and App, including text, information, graphics, logos, design, layout, downloads, pricing, products, and services (Content) is either owned by or licensed to WeightWise Specialists. Except as permitted by law, or with prior written consent from WeightWise Specialists, you must not adapt, distribute, sell, publish, reproduce, transmit, or store the Content for any purpose. All rights of WeightWise Specialists are reserved.


The WeightWise Specialists' trade name and logo are trademarks of WeightWise Specialists. Other trademarks used on our platforms to describe third parties and their products belong to the respective third parties.




Without express written authorization from WeightWise Specialists, you are not allowed to frame, mirror, or link to any part of our platforms. To discuss partnership opportunities, please reach out to us using the contact details provided at the end of these Terms and Conditions.


Our platforms may display or contain links to third-party content, including links to websites operated by other organizations and individuals (Third-Party Websites). WeightWise Specialists does not control, approve, endorse, or make any warranty or claim regarding Third-Party Content, Third-Party Websites, or the products, services, or information available on any Third-Party Website. You assume all risks associated with the use of Third-Party Content or Third-Party Websites.




You must use our platforms responsibly. You must not:


- Use the platforms in violation of any laws or regulations;

- Use the platforms for commercial purposes without our consent;

- Use the platforms to harm, abuse, harass, stalk, threaten, or offend others;

- Interfere with or disrupt the platforms;

- Upload, post, or transmit any material that violates the rights of others, is unlawful, or is likely to offend, insult, or humiliate others based on their race, religion, ethnicity, gender, age, sexual orientation, or any physical or mental disability;

- Use any method to obtain, process, copy, replicate, distribute, reconfigure, republish, view, assess, analyze, modify or replace the Content.


If you believe that a user has breached any of the above conditions, please contact us.


WeightWise Specialists reserves the right to block or suspend any user of its platforms, modify or remove any material uploaded, posted, transmitted, or otherwise made available on the platforms by any user, without notice. You agree to indemnify WeightWise Specialists and each of its officers, employees, agents, contractors, suppliers, and licensors in respect of any liability, loss, or damages arising out of the breach of or failure to comply with any of these Terms and Conditions, or any other wrongful conduct related to these Terms and Conditions.




'Your content' refers to any information or material that you submit to the platforms, including text, images, audio, video, and audio-visual material.


You grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute your content in any existing or future media. You also grant us the right to sub-license these rights and the right to bring an action for infringement of these rights. However, all personal information submitted by you will be treated as confidential and will not be published on the platforms or made available publicly.


You represent and warrant that your content will comply with these Terms and Conditions. You must not submit any content that is or has been the subject of any threatened or actual legal proceedings or other similar complaints.


While we do not undertake to monitor the submission of content to our platforms, we reserve the right to remove any content at our discretion.




For any questions about these Terms and Conditions, please contact us at: 


- Email:  

- Website: 


Please note that the content of the website, including these Terms and Conditions, are subject to change without notice. It is your responsibility to check the website regularly for any changes.




To the extent allowed by law, WeightWise Specialists is not liable for any loss or damage, regardless of the cause, which may arise from your use of, or inability to access, our platforms, the content within, or due to the content being inaccurate, incomplete, or outdated.


WeightWise Specialists further disclaims any liability arising from the actions of Partner Practitioners, Partner Companions, or Partner Providers, as permitted by law. The responsibility for the actions of Partner Doctors and Partner Providers, including provided advice and prescriptions ordered, prepared, and filled through the platforms, lies solely with these third-party providers.


Please direct all health-related queries to Partner Doctors and Partner Providers, and not to WeightWise Specialists. Their contact details can be provided to you by contacting




When you access our platforms, you assume all risks associated, including but not limited to, the risk of your computer, software, or data being damaged by any virus transmitted by the platforms or any third-party content or website.


All warranties, conditions, and claims connected to the platforms and their use are excluded to the extent allowed by law. By accessing our platforms, you agree to indemnify WeightWise Specialists and its affiliates for any loss, damage, costs, or expenses incurred by any person or entity due to your platform access.


We offer no guarantee that the products and services provided through the platforms fit your intended purpose. All products and services are provided 'as is', without any warranty, expressed or implied.




WeightWise Specialists offers products and services that can be purchased on a subscription basis, which renews automatically. For such products and services, you will be billed at regular intervals, as described during checkout, until your treatment plan is complete or cancelled. All listed prices include GST and shipping costs, where applicable.


**Subscription Cancellations**


You may cancel your subscription at any time. Cancellation can be done by sending an email to


When you cancel your subscription, you will not be charged for or receive future orders under that subscription, subject to the Order Refunds section below.


For any queries regarding these Terms and Conditions, please contact us at




These Terms and Conditions are governed by the laws of Australia. All parties submit to the non-exclusive jurisdiction of the courts of Australia.


**14. CONTACT US**


If you have any questions about these Terms and Conditions, please contact us at: 


- Email:  

- Website:  


Please note that the content of the website, including these Terms and Conditions, are subject to change without notice. It is your responsibility to check the website regularly for any changes.

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